Telephone recording privacy notice
We may record telephone calls you make to our shop to:
-check for mistakes
-prevent, detect, investigate and prosecute fraud
We do this in the interests of offering a good service to our customers and to protect public funds.
If you object to this, you will need to end the call when you are told that calls may be recorded. Alternative methods of communication are available.
Your information will not be transferred outside European Economic Area.
Your information may be shared with other organisations if they have a legal right to it.
We will delete call recordings 6 months after the call was made. This ensures that any subsequent investigations can be completed.
The information you provided will be managed as required by Data Protection law.
You have the right to receive a copy of the call recording.
From 25 May 2018, you have the right to request that the call recording be deleted if you believe we are processing it for longer than necessary.
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